Cancellations and Refund policy

1. Cancellation Policy

• You may cancel your order for a full refund before it has been shipped. Once your order has been shipped, it cannot be cancelled.
• To cancel an order, please contact our customer service team at [your contact information] as soon as possible with your order number.

2. Return Policy

• We want you to be satisfied with your purchase from [www.jeevanodakayurveda.in]. If you are not completely satisfied, we offer returns subject to the following terms:

3. Eligibility

• To be eligible for a return, the product must be unused and in the same condition that you received it.
• Products eligible for return include those that are defective, damaged during shipping, or do not meet the specifications as described on our website.

4. Non-eligible Items

• Certain items are non-returnable, including:
  • Products that have been opened, used, or tampered with.
  • Products that are personalized or custom-made.
  • Products that have exceeded the specified return period.

5. Return Period

• You must initiate the return process within 3 days of receiving your order.

6. Return Process

• To initiate a return, please contact our customer service team at 8802129041. to obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Return the product in its original packaging along with the original receipt or proof of purchase.

7. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

8. Shipping Costs

• Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to our error (e.g., wrong item shipped, damaged product).

9. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as appropriate, and we may request photos or other evidence of the damage or defect.

10. Contact Information

• If you have any questions about our cancellation and return policy, please contact us at [8802129041].